Shipping, Payments and Returns
We ship worldwide.
We aim dispatch orders the same or next working day after they have been paid for. During busy times, there might be dispatch delays.
Once the order has been shipped, you will get a notification email and the delivery time is around 2-7 working days depending on your destination. Please be advised that delivery times are indicative and deliveries might be subject to delays.
Free delivery on orders above £35
£4.99 on orders below £35
£6.99 for Next Day Delivery (1 business day from dispatch)*
*Next day Delivery orders will be dispatch the same day if your order comes through before 12.30pm Monday-Friday, orders after 12.30pm will be dispatch the following day. Please note that if you order next day delivery after 12.30pm on a Friday or on a Saturday or Sunday, this will be dispatched on the Monday.
£8.99 on all orders outside the UK
Important to know:
- If your destination is outside the UK you might have to pay custom & import charges once the package has reached your country. This is nothing Feedmebeauty.com can control and it has to be paid by you as the customer.
- We cannot be held responsible for the loss of your order if the delivery address provided by you at checkout is incorrect or incomplete. If your address is incorrect or incomplete, your order may be returned to us or the courier may apply a charge to your delivery cost, which we will add to your order. If your package is returned to us due to an incorrect, incomplete address or failed delivery you must pay all delivery cost to re-deliver your order to a corrected address. Note that we will do this independently of potential free delivery offers. We cannot offer free delivery twice. If requesting refund we will deduct all the return postage fees from the refund amount.
- Orders are normally sent with a tracked delivery service and a signature may be required on delivery. Failed delivery attempt is normally held with the post depot or courier up to maximum 7-14 days before being returned to us. Some destinations requires customers to pickup parcel from pickup point. Home delivery is not guaranteed for some destinations.
You can pay via Credit Card or Debit Card (MasterCard, Visa, Meastro or American Express) or by Paypal on our site. All payments are secured and we do not store any card details.
If you are not completely satisfied with your order we can offer either a refund or exchange provided that goods are returned to us within 14 days after receiving it. Before returning any items you must contact us first by email (firstname.lastname@example.org) or through the Contact page to make sure you get the correct return instructions.
Returns are only accepted if products are unused, in sealed packaging and in a re-sellable condition.
You will be responsible for the return shipping and handling costs. We cannot be responsible for returns that are lost or damaged in transit back to us. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded and insured delivery service.
For returns due to incorrect, damaged or faulty products we may offer an exchange or refund as appropriate and cover return charges, in accordance with your legal rights. You have to inform and contact us within 7 days from the day the order is delivered if you received incorrect, damaged or faulty products.
For returns that are returned to us due to “failed” or “uncollected” delivery we will charge handling and shipping charges before issuing refund or process any exchange.
Returns are normally handled within 7 working days by our returns department from the day we receive the return. But can be subject to delays during busy seasons.